We want you to be happy with Learnidia. This policy explains how to cancel, what happens afterwards, and when we refund. Paid plans are currently available on a limited basis while we complete launch; this policy applies whenever a paid plan is active.
1. Cancelling
You can cancel a subscription at any time from your account or by emailing customercare@learnidia.com. Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, then the account moves to the free tier.
2. Statutory withdrawal (EU / UK)
If you are a consumer in the EU or UK you normally have 14 days to withdraw from a digital purchase. Where you ask us to start the service immediately and you use it during that period, we may reduce the refund proportionally to the use made. Contact us within 14 days to exercise this right.
3. New subscriptions
Beyond the statutory right, new monthly subscriptions can be refunded in full within 14 days of purchase provided you have used less than 60 minutes of AI tutor time.
4. Annual plans
Annual plans are refundable pro-rata within the first 30 days, minus one month of usage. After 30 days, an annual plan runs to the end of its term and then stops if cancelled.
5. Renewals
Renewal charges are generally not refundable, but if you were charged shortly after forgetting to cancel and have not used the new period, contact us — we will look at it fairly.
6. Family plans and child profiles
When a Family plan ends or is downgraded, additional child profiles become read-only rather than being deleted. Their progress is retained so you can restore access by resubscribing, and a parent can delete any profile permanently at any time.
7. Exceptions
We may decline a refund where an account is closed for breach of our Acceptable Use Policy, or where refunds are requested repeatedly in a way that suggests abuse.
8. How to request a refund
Email customercare@learnidia.com with your account email and the reason for the request. We aim to reply within 48 hours. Approved refunds are returned to the original payment method by our payment provider and typically appear within 5-10 business days.